Terms & Conditions ClubMY12 – Official Platform Usage Policy

These terms and conditions ("Terms") constitute a legally binding agreement between you ("User" or "Player") and ClubMY12 ("Platform", "we", or "clubmy12"). These Terms govern your access to and use of the clubmy12.com website, along with all services, games, and content available on it.

By registering an account, making any deposit, accessing any game, or using any feature on the clubmy12 platform, you fully and unconditionally agree to comply with these Terms and our Privacy Policy, available at Privacy Policy page. Both documents are to be read together and form the entire agreement between you and clubmy12.

Clubmy12 reserves the right to modify, add, or remove any part of these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the clubmy12 platform after any changes constitutes your acceptance of the amended terms.

To register and use the clubmy12 platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old at the time of account registration. clubmy12 takes its responsibility to prevent underage gambling seriously and reserves the right to request proof of age at any time.
• Be a Malaysian residents of legal age or reside in a jurisdiction where the use of this platform is permitted under local law.
• Not be on any self-exclusion list or self-limit programme that you have voluntarily applied for through clubmy12 or a relevant regulatory body.
• Have full legal capacity to enter into a binding agreement under applicable law.
• Not registering on behalf of any third party or using the platform in someone else's name.

Each player is only permitted to register one account only at clubmy12. Registering multiple accounts under the same individual is strictly prohibited and will result in the closure of all associated accounts and the forfeiture of all balances and accumulated winnings.

During registration, you are required to provide accurate, complete, and up-to-date information, including your full name, an active Malaysian mobile number, and any other details requested. Clubmy12 reserves the right to verify all information provided and to request supporting documents at any time.

You are solely responsible for keeping your clubmy12 username and password secure. Do not share your login credentials with anyone, including family members or friends. Clubmy12 will not be held liable for any losses resulting from unauthorised access to your account due to your own negligence.

• Use a strong, unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Do not log in to your clubmy12 account over an unsecured public Wi-Fi network.
• Log out of your account after every session, especially when using a shared device.
• Notify the clubmy12 support team immediately if you suspect your account has been accessed without authorisation.

Clubmy12 reserves the right to temporarily suspend or restrict an account for investigation purposes if any suspicious activity, fraud attempt, or breach of these Terms is detected. During the suspension period, you will not be able to access your account or balance until the investigation is concluded.

Clubmy12 supports a range of popular deposit methods in Malaysia for your convenience. All transactions are processed securely using 256-bit SSL encryption technology.

All successful deposits will be credited to your clubmy12 account within seconds. If your deposit has not been credited within 15 minutes, please contact our support team via live chat. Successful deposits cannot be cancelled or reversed once credited to your gaming account.

Clubmy12 is committed to processing all valid withdrawal requests promptly and transparently. Withdrawals will be processed to the same payment method used for the deposit, except in specific circumstances approved by clubmy12 management.

• Minimum withdrawal amount: RM30 per transaction.
• Maximum withdrawal amount: RM20,000 per day (standard daily limit). Higher limits are available upon request for VIP players.
• Processing time: 5 to 15 minutes for standard requests during office hours. Requests submitted during peak periods may take slightly longer.
• Withdrawals to Malaysian bank accounts including Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, and AmBank are processed directly to your account.

Clubmy12 reserves the right to request identity verification (KYC) documents before approving a first-time withdrawal or any withdrawal exceeding RM5,000. Required documents may include a copy of your identity card (MyKad) and proof of bank account ownership. This KYC process is an industry standard to prevent money laundering and protect all players.

Clubmy12 offers a variety of bonuses and promotions for both new and existing players. All bonuses are subject to wagering requirements and specific rules stated in the relevant bonus terms. The general conditions that apply to all clubmy12 bonuses are as follows:

• Every bonus carries a wagering requirement that must be met in full before any winnings derived from that bonus can be withdrawn. The wagering requirement will be clearly stated in each bonus's terms.
• The welcome bonus is available to new registrations only and may be claimed once per player, per household, and per IP address.
• Clubmy12 reserves the right to withdraw or cancel any bonus if there is evidence of promotional abuse, multiple accounts, or other suspicious activity.
• Bonuses cannot be transferred between accounts and have no cash value until wagering requirements have been fully met.
• Some games may contribute at different rates towards bonus wagering requirements. The contribution percentage for each game is stated in the relevant bonus terms.
• Bonus validity periods are as stated in each promotional offer. Expired bonuses will be automatically forfeited without notice.

Clubmy12 is not responsible if you have not read or understood the bonus terms before claiming them. It is entirely the player's responsibility to read and understand all terms associated with each bonus offer before accepting it.

All games available on the clubmy12 platform — including slots, live casino, blackjack, baccarat, table games, football betting, other Sports Betting, and e-sports — have their own rules accessible within each game's interface. Players are responsible for understanding the rules of each game before playing.

• All game outcomes are determined by a Random Number Generator (RNG) that has been independently verified and audited. clubmy12 has no control over the outcome of any individual game.
• In the event of a technical disruption during a gaming session, clubmy12 will use system records to determine a fair game outcome. If the outcome cannot be determined, the wager will be returned to the player.
• For Sports Betting and football (including the Malaysia Super League, EPL, and badminton), all bets accepted before the start of a match are valid unless stated otherwise by the betting operator.
• Clubmy12 reserves the right to void bets or adjust odds in the event of a technical error or manifest odds error.

Clubmy12 is committed to providing a safe and fair gaming environment for all players. The following behaviour is strictly prohibited and may result in immediate account closure and forfeiture of all balances:

• Using software, bots, automated scripts, or any technological tool to gain an unfair advantage in any game.
• Colluding with other players to manipulate game outcomes in Live Casino or Sports Betting.
• Registering more than one account for yourself or registering on behalf of another person.
• Exploiting any bugs, technical errors, or vulnerabilities in clubmy12's system for unauthorised gain.
• Making repeated deposits and withdrawals with no meaningful gaming activity (money laundering).
• Providing false or misleading information during registration or the KYC verification process.
• Using threatening, abusive, or inappropriate language toward clubmy12 staff or other players.

You may close your clubmy12 account at any time by contacting our support team via live chat or email at support@clubmy12.com. Before closing, ensure all active bonus wagering requirements have been met and any eligible balance has been withdrawn.

Clubmy12 reserves the right to close, suspend, or restrict any player's account without prior notice under the following circumstances:

• Violation of any part of these Terms.
• Suspected fraud, money laundering, or other illegal activity.
• Upon request by the relevant legal authorities.
• If the player is found to be on an active self-exclusion list.
• Failure to submit the requested verification documents within the specified timeframe.

If an account is closed due to a breach of these Terms, clubmy12 reserves the right to hold the account balance pending investigation. Any legitimate balance will be returned once the investigation is complete, unless the balance was derived from activities that violated these Terms.

To the fullest extent permitted by applicable law, clubmy12, its directors, employees, agents, and partners shall not be liable for any indirect, consequential, special, or punitive losses arising from the use of this platform, including but not limited to:

• Financial losses resulting from gaming activity on the clubmy12 platform.
• Service disruptions caused by factors beyond clubmy12's control, including your ISP's network issues, power outages, or natural disasters.
• Unauthorised access to your account resulting from your own negligence in safeguarding your password.
• Game outcomes affected by network delays or internet connection issues on the player's end.

Clubmy12's total liability to you shall not exceed the net deposit amount credited to your account in the 30 days preceding the claim.

Clubmy12 takes responsible gaming seriously. We provide the following tools to help players stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Set a maximum loss limit within a specified period.
• Session Time Limit: Limit the amount of time you can spend on the platform in a single session.
• Play Break: Take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Exclude yourself from the platform for a period of 6 months to 5 years.

If you need help regarding your gaming habits, please visit our Responsible Gaming us for more information and support resources available in Malaysia. Remember: gambling should be entertainment, not a source of stress.

Clubmy12 reserves the right to amend, update, or replace any part of these Terms at any time. Players will be notified of significant changes via in-platform notifications or their registered email. Continued use of the clubmy12 platform after the effective date of any amendment constitutes acceptance of the revised terms.

These Terms are governed by and interpreted in accordance with the laws applicable in clubmy12's operating jurisdiction. Any dispute arising from or in connection with these Terms shall first be resolved through mutual negotiation before any legal proceedings are initiated.

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.

For any enquiries regarding these Terms and Conditions, please contact the clubmy12 support team at support@clubmy12.com or via our 24/7 live chat on the platform.